Return & Exchange Policy – Adam’s Silkline
At Adam’s Silkline, we carefully check every unstitched suit before dispatch. However, if you face any issue, you may request a return or exchange under the following conditions.
Eligibility (Within 3 Days of Delivery)
You can request a return or exchange within 3 days of receiving your order if:
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The product is damaged, stained, defective, wrong, or incomplete
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The product received does not match what you ordered
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The parcel was received open or unsealed (inform us immediately)
The item must be:
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Unused
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In original packaging
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With labels, tags, and accessories intact
Size / Preference Change
As we deal in unstitched suits, size issues do not apply.
However, exchange for personal preference (colour choice change, mind change, etc.) is not applicable.
Proof Requirement (Very Important)
In case of any damage or defect, you must share clear pictures or videos of the product within 3 days of delivery.
Without proof, the claim will not be processed.
Exchange Process
Once your claim is approved:
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Our team will arrange a courier pick-up from your doorstep, or
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Guide you on the nearest courier dispatch method
Sale / Discounted Articles
Products purchased on sale or discount can only be exchanged if:
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You received the wrong or damaged product.
Colour & Texture Disclaimer
Due to lighting during photography and screen differences, slight colour or texture variation may occur.
Exchange or return is not applicable for this reason.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Accessories or add-ons (if any)
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Items purchased on clearance
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Products damaged after use
Applicable Area
This policy applies to orders delivered within Pakistan only.
Contact for Claims
To request a return or exchange, contact us within 3 days at:
📩 adamssilkline@gmail.com
📱 03034985255 / 03127397567
Our team will assist you promptly.